Terms and Conditions

Terms and Conditions of Sale

 

Last updated: 23/01/2024

Welcome to maelha.com, the official website owned by Maelha V.O.F., with its registered office at Schieweg 182 C 02, 3038BK Rotterdam, Netherlands, and VAT number NL861254326B01. Using our site and purchasing products imply acceptance of the following terms and conditions. For more information, contact us via email at info@maelha.com.

1. Purpose

This document governs the terms and conditions of use of the website maelha.com and the purchase of products, including dietary supplements manufactured and distributed by Maelha V.O.F..

2. Product Information

The dietary supplements offered on our site are formulated to support daily well-being. However:

  • They do not replace a balanced diet, nor medical treatments or medications.
  • All descriptions are provided for informational purposes and do not constitute medical diagnoses or prescriptions.
  • We recommend consulting a doctor before use, especially in case of medical conditions, pregnancy, or breastfeeding.

3. Orders and Payments

  • Orders can only be placed on maelha.com.
  • The customer must ensure that the information provided is complete and accurate to guarantee correct processing and delivery.

We accept the following secure payment methods:

  • PayPal
  • Credit/Debit Card
  • Google Pay
  • Apple Pay
  • Shopify Payments

Payments are processed on secure and encrypted platforms. We do not store payment data on our site.

  • All prices are expressed in Euros (€) and include VAT.
  • Shipping is always free, with no minimum order required.

Subscription / Recurring Purchase:

  • Each product can be purchased on a monthly subscription, with a 10% discount on each purchase compared to the standard price.
  • When selecting a recurring purchase, you will receive repeated deliveries based on the duration and frequency of the subscription you select. Your payment details will be stored securely, and you will be charged for each delivery unless you choose to pay in advance. Some subscriptions may automatically renew at the end of their term. If you do not wish to renew a subscription, you can cancel it. If you wish to cancel or modify your subscription, you can do so at any time. Order confirmation emails include a link to your order, where you can manage the subscription. Please refer to our Return Policy for more details on returns and refunds.

4. Shipping and Delivery

We ship to all countries in the European Union.

Delivery times:

  • Shipping is managed by Amazon Logistics and processed within 24 working hours. Delivery is expected within 48-72 hours from the shipping date.
  • For special destinations (small islands, Venice, Livigno, and remote areas) and for international orders, delivery times may extend to 3-5 working days.

Shipping costs:

  • Shipping is always free, regardless of the order amount.

Responsibility: We are not responsible for delays caused by force majeure events or logistical issues beyond our control.

5. Right of Withdrawal

The customer has the right to withdraw from the contract within 14 days of receiving the products, in accordance with Directive 2011/83/EU.

Withdrawal procedure:

  • Send a request via email to info@maelha.com, specifying the order number and the products you wish to return.
  • Return the products in their original packaging, sealed, and unused.

The return shipping costs are borne by the customer.

Refund:

Once the integrity of the returned products is verified, the refund will be processed within 14 days using the same payment method as the order.

6. Customer Responsibility

The use of the products is at the customer's sole risk. Maelha V.O.F. disclaims any liability for:

  • Undesirable effects resulting from the improper use of the products.
  • Failure to comply with the instructions or recommendations provided on the site or packaging.

7. Limitation of Liability

Maelha V.O.F. will not be held liable for any direct, indirect, or consequential damages resulting from the use of the site or purchased products, to the extent permitted by law.

8. Privacy and Data Protection

Customer privacy is a priority. All personal information will be processed in compliance with the General Data Protection Regulation (GDPR). For more details, see our Privacy Policy.

9. Governing Law and Jurisdiction

These Terms and Conditions are governed by Dutch law. For any disputes, the competent court will be that of the registered office of Maelha V.O.F., unless otherwise provided by law.

10. Changes to Terms and Conditions

Maelha V.O.F. reserves the right to modify these Terms and Conditions at any time. Any changes will be published on the site and take immediate effect.

For further information or assistance, contact us at info@maelha.com or through the contact form available on maelha.com.